Zoom Phone

What is Zoom Phone?

Zoom Phone is a type of phone service that utilizes Voice over Internet Protocol (VoIP) technology. This allows users to make voice calls over broadband internet, rather than through a traditional, analog connection.

This operates on the same application client used for Zoom meetings. It is flexible, as it can seamlessly transfer calls across devices, and even transition a voice call into a video conference call.

Zoom Phone Training (virtual)

All of the following dates will offer live Zoom Phone training, via Zoom. Emails and reminders will be sent to the campus with the Zoom webinar link for attendance. Each training is one hour long. We will have a recording up after the first session. (Sessions eligible for Flex)

Trainings scheduled for:

Why did we transition to Zoom Phone?

The IT department at College of the Canyons (COC) has taken a significant step to modernize our communication infrastructure by transitioning from our existing phone system to the Zoom Phone platform. COC’s previous telephone system was almost two decades old, which impacted its reliability and ability to provide important features that the campus needs to operate effectively and efficiently. Zoom Phone was chosen as a replacement for our end-of-life phone system after careful consideration and analysis of various communication solutions on the market. Aside from being a reliable and flexible phone system, Zoom Phone is also accessible through the Zoom client with which everyone at COC is already familiar. This upgrade enhanced connectivity, accessibility, collaboration, and efficiency across all of our campuses.

Where can I find the Zoom Mobile App?

The zoom mobile app is available from the Android and iOS app stores. You can check out

Where can I find the DESKTOP Zoom Phone application?

The Zoom Desktop app is installed on all District issued staff Devices.

Will voicemail messages carry over to the new system or will they need to be recorded again?

Your voicemail greeting, voicemail messages, and speed dials will not be transferred from your current phone to your new Zoom Phone account. During training, instructions on how to set up your new voicemail will be provided. Since voicemail messages will not transfer to your new Zoom Phone, please make sure to listen to all unread voicemail and manually document any information needed as soon as possible.

Existing desk phone handsets in individual offices will no longer work after the migration to Zoom Phone, and all existing voicemail will be automatically deleted. Zoom Phone will be available on your District provided computer.

Will there be handsets in the classrooms and common areas?

Yes, all classrooms will remain outfitted with a phone moved to the Instructor Desk. Wherever a phone currently exists, a new phone will be outfitted for that space. If there is no phone in that space, IT will assess the needs of the area and put in new phones if necessary.

Will I retain my existing COC-assigned phone number with Zoom Phone?

All employees assigned an extension will keep their existing number.

Will I get a new desk phone?

Yes! All current phones will be replaced with new Zoom-capable phones. Physical devices will begin deployment by being assigned to a designated location, then configured to align with each user.

IMPORTANT: Existing desk phone handsets in individual offices will no longer work after the migration to Zoom Phone, and all existing voicemail will be automatically deleted. Zoom Phone will be available on your District provided computer.

Do I need to dial "9" before making a call?

Our new Zoom Phone service does not require that you dial a 9 before placing a phone call like our old phone system did. Zoom Phone is different from a traditional phone system in this way. When placing a call, you do not have to dial 9 + 1 + area code + number. Just dial the area code + number; otherwise the system might think you are trying to dial an international number.

Note that an area code is required even if it is an 805 number. This is different from our old phone system and is a requirement imposed by the local phone company. If you just dial the 7 digit number without the area code, Zoom Phone will only recognize the last 4 digits and will assume the call is an extension.

To sum up:

You do not have to dial 9 for an outside line.
You do not have to dial 1 before dialing a number within the US.
You DO have to dial the area code when dialing a local 805 number. (example: 805-965-0581)